At AXXS, one of our core values is that our players come first. This means that we always strive to put the safety and well-being of our players above all else and ensure the integrity of our platform.

This value is central to us, and to ensure that it is observed in the conduct of our business, we have developed our Fair Use Policy, which sets out the behaviour we expect from our players and how our platform deals with players who act in a disruptive or harmful way.

This policy is directly related to the AXXS Terms and Conditions and Privacy Policy. In the event of a conflict between this Policy and our Terms of Service or Privacy Policy, the provisions of our Terms of Service or Privacy Policy will prevail.

In order to help us provide the best possible platform, as a player you must abide by the following rules:

General behaviour

The AXXS platform does not tolerate any misconduct on our platform or within our games. This includes:

  • Hate speech, racism or discriminatory language: It is strictly prohibited to attack people based on their colour, race, sexual orientation, gender, religion, disability or any other factor of their person. This includes slurs, discriminatory statements or anti-social behaviour.

  • Insults: Insults and the use of offensive language will not be tolerated on the AXXS platform.

  • Use of "loophole language", obscenities and other inappropriate language: The use of "loophole language", i.e. language that attempts to circumvent the AXXS language guidelines, is not permitted on the platform. This includes profanity or other inappropriate language.

  • Use of Third Party Intellectual Property: You may not use or reproduce any copyrighted material, trademarks or other intellectual property of any third party on the AXXS Platform.

  • Use of Our Intellectual Property: You may not use our copyrighted material, trademarks, or other intellectual property owned by us unless expressly authorized by us in writing.

  • Threats or Harassment: It is strictly prohibited to threaten, harm or inflict violence on other players on the AXXS platform. You may not engage in anti-social defamation campaigns or name-calling of other players. This includes making these statements outside of social media platforms. You are not allowed to approach other players by means of sexual acts or make sexual remarks, especially if the other player has signalled that they are not interested.

  • Doxxing: Do not in any way attempt to reveal a player's personal information on the AXXS platform.

  • Bullying: Do not bully other players for any reason, whether it is because of their playing strength, level, gender or any other reason.

Fraud and exploitation

Cheating, including the use of third party software to gain an advantage, is strictly prohibited on the AXXS platform. Any player found to be cheating or exploiting the AXXS platform in any way will be removed and may be subject to a permanent ban. Any contracts you have with us will be terminated and you will not be entitled to any refund.

Cheating includes, but is not limited to:

  • The use of hacks, mods or programs that alter the functionality of the platform.

  • Bots or other forms of game automation.

  • The creation and use of multiple accounts.

  • Tampering with your connection to the AXXS platform in any way.

  • Misuse of the refund function of the AXXS platform.

Other violations

Other violations on the AXXS platform include:

  • Impersonating AXXS employees, their friends or relatives, or any public figure.

  • Any attempts to falsify the accounts of other players.

  • Asking for another player's personal contact information.

  • Exploiting any software bugs you may encounter on the AXXS platform.

  • Encouraging others to violate the AXXS Guidelines.

  • Engaging in antisocial behaviour alone or in a group that adversely affects other players on the AXXS platform.

  • Using the social features of AXXS to promote advertising, spam, fraud or a political agenda.

Consequences of misconduct

The action we take will be determined by us at our sole discretion and will depend on the nature of the offence. In most cases, if it is a first offence, you will receive a warning. This will usually be followed by a 7-day suspension from the platform if you breach these guidelines again. After that, depending on the severity of the offence, you may be completely removed from the platform and receive a lifetime ban.

The AXXS Moderation and Admin Team will assess each offence on a case-by-case basis and decide what level of disciplinary action is most appropriate for the player.

How can I challenge a ban?

If you feel you have been banned unfairly, or if you believe we have made a mistake, you can contact AXXS Support (support@axxs.sport) and submit a ticket to have your ban reviewed.

Final note

It is important to stress that here at AXXS we expect all our players to act with a certain level of respect and decency while playing on our platform. Ignorance of the rules is never an excuse to break them. We strive to make AXXS a safe place for our players to have fun, and we expect the same commitment from our players.